1. Warranty Periods 

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Ozzmium Limited operates a component-specific warranty. For Emergency Versions of our fittings, the luminaire and the battery pack are covered by different durations to reflect their respective engineering lifecycles. 

 

Category Brand / Component Type Warranty Period LED Luminaires Ozzmium or Zliss Branded 7 Years 

 

LED Luminaires Partner Products (Resale) 5 Years 

 

Integral Battery Packs LiFePO4 (Lithium Iron Phosphate) 5 Years 

 

Integral Battery Packs Liteplan Branded 4 Years 

 

Integral Battery Packs NiCd (Nickel Cadmium) 2 Years 

 

How this applies to Emergency Fittings:

If you purchase an Ozzmium Emergency LED luminaire, the LED light engine and driver are covered for 7 years. However, the battery pack contained within that fitting is a consumable item. If a NiCd battery fails after 3 years, it is past its 2-year warranted life; however, the luminaire itself remains under its original 7-year protection. 

 

2. LED Performance & Fault Thresholds 

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A luminaire is only deemed "faulty" for warranty purposes if: 

● Failure Threshold: In excess of 10% of the total LEDs in a single fitting have failed completely. 

● Lumen Maintenance: The light output falls below the specified L-rating threshold for the product within the warranty period.

 

3. Communication & Claim Protocol 

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All claims must follow this streamlined process to ensure technical validation and efficient handling: 

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1. Notification: Email info@ozzmium.co.uk with the original Invoice Number and a clear photograph of the product label found on the faulty fitting. 

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2. Confirmation: Once our technical team has reviewed the documentation, we will provide written confirmation to proceed. 

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3. Shipping: The faulty unit should then be decommissioned and sent to our head office for inspection: 

 

Ozzmium Limited 3 Horsted Square, Bellbrook Industrial Estate, Uckfield, East Sussex, TN22 1QG, UK 

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4. Returns & Remedies ("Return to Base") 

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As a "Return to Base" warranty, the customer is responsible for all costs associated with decommissioning, removal, and carriage to our Uckfield premises. Following a technical evaluation, Ozzmium Limited will, at its sole discretion, provide one of the following:

 

● Repair: Rectification of the defective luminaire or component. 

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● Replacement: Provision of a new or equivalent specification product.

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● Refund: A credit note or refund of the original purchase price (pro-rata at our discretion).

 

5. Exclusions & Consequential Loss 

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This warranty is subject to the following professional conditions: 

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● Installation: Must be installed by a qualified electrician in accordance with BS 7671. 

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● Emergency Maintenance: For battery claims, a logbook proving regular testing in accordance with BS 5266-1 must be provided. 

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● Consequential Loss: Ozzmium Limited is not liable for secondary costs, including but not limited to: electrician’s labour, hire of access equipment (scaffolding/scissor lifts), or loss of business profit. 

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6. Statutory Rights 

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This warranty is a voluntary manufacturer’s guarantee for the UK market and is provided in addition to, and does not affect, your statutory rights under the Sale of Goods Act 1979 or the Consumer Rights Act 2015, where applicable. 

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